Gift Voucher Sales Conditions

1. Seller

Suite San Martino, Via Arco Caroli 10, 74015 Martina Franca (TA), Italy. Owner: Saracino Carlo Giuseppe, Via Courmayer 28, 00135 Rome (RM), tax code SRCCLG94C23C424D. CIN IT073013C200114502, CIS TA07301391000069110, CIR 073013C200114502. Short-term tourist letting carried out on a non-business basis under applicable Italian law. Contact: info@suitesanmartino.it, +39 347 3109060.

2. What the voucher is

The gift voucher is a PDF document carrying a unique reference code and a private verification credential embedded in its QR, valid for the package it names at Suite San Martino. It is delivered by email after payment is confirmed and may be printed or forwarded to the person receiving the gift. The reference code on its own, without the PDF, QR or private link, is not enough to verify or use the voucher.

3. How to buy

Purchases are completed online on Stripe’s secure Checkout, using one of the methods shown for that particular transaction, which may include cards and, where available, Klarna. Some methods confirm payment immediately, while others may remain processing; in every case the voucher is issued only after Stripe confirms that payment has succeeded. The contract is concluded when you receive our confirmation email with the voucher attached. If the email does not arrive within a few hours after payment is confirmed, write to us with the purchase details and we will verify and resend the document.

4. Your stay date

A voucher is not a booking: it entitles the holder to the package shown on it, while the date is chosen together at a later stage, based on the Suite’s availability. To arrange it, contact us with the voucher document or its private verification link.

If you already have a specific date in mind and want to be certain of it, you can book that date and still ask us for a voucher: we issue it with the date already confirmed, so you still have a document to give to the person the gift is for. It is a request we receive often and are glad to handle — in that case write or call us before going ahead, since online purchases generate open-dated vouchers only.

5. Voucher value and rate top-up

The voucher carries a credit equal to the amount paid at purchase, to be used towards the package it names. For discretion the amount does not appear on the document — whoever receives the gift does not see its price — while we confirm it to you in the purchase email, together with these conditions.

Our rates vary by day and season: weekends, high season, public holidays and special events. Should the date chosen carry a rate higher than the voucher’s credit, the difference is topped up when the booking is confirmed or on arrival, by card or in cash; we tell you the amount before confirming a date, so the choice of going ahead or looking at another date stays yours. Should the rate for the chosen date be lower than the credit, we refund you the difference; if you prefer, you can put it towards an extra service for your stay.

6. Validity

The voucher is valid for 12 months from its issue date, printed on the voucher. After expiry it can no longer be used and is not refundable. We suggest contacting us a few weeks ahead: the most popular dates go early.

7. Extra services

When you buy, you can add the extra services you wish — massages, romantic dinner, aperitif, room set-ups — paying the listed price: their cost is added to the voucher’s value, so those services are already paid for and appear among the services included.

They are not booked yet, however, because no date has been chosen: they are recorded on the voucher and arranged when we agree your date, subject to our partners’ availability.

Should an extra you have paid for be unavailable on the date you choose, we will tell you straight away and you may choose between an equivalent service, moving to another date on which the service is available, or a refund of that extra’s share alone within 14 days, leaving the rest of the voucher valid. The choice is yours. If the alternative you choose costs more, we will only ask you for the difference; if it costs less, we refund that difference to you.

If you decide to cancel an extra. Extras are booked with our partners as soon as we agree your date: from that moment a therapist or a restaurant sets that day and time aside for you. You may cancel up to 7 days before the agreed date, and up to 3 days before in the case of a dinner: in these cases we refund that extra’s share in full. Closer to the date the booking with our partner can no longer be cancelled, and the extra remains payable even if you cancel on the day itself or on arrival at the Suite. The same deadlines apply to moving your date: if you ask us to move the stay within those deadlines, we move the booked extras along with it, subject to the availability of the professionals and venues we work with and at no additional cost. If the request comes later, an extra already committed remains payable and, to have it on the new date, it will need to be purchased again.

8. Using the voucher

Contact us by email, phone or WhatsApp and present the voucher PDF or its private verification link; we will then offer available dates. The sequential code identifies the voucher but does not, on its own, authorise verification or use. The voucher is used in a single stay and cannot be split across several bookings.

9. Transferable

The voucher is transferable: whoever receives the PDF and its private credential may use it, even if they are not the person named at purchase. Treat the document and QR as you would a bearer ticket and do not publish them online.

10. If you lose it

Write to info@suitesanmartino.it from the address used for the purchase. Once the details have been verified, we can revoke the previous credential and reissue the voucher. Online verification uses the QR or private link in the PDF, not the sequential reference code alone.

11. Right of withdrawal

You may cancel your purchase within 14 days of buying the voucher, without giving a reason, either by filling in the withdrawal form or by writing to info@suitesanmartino.it. Both carry the same weight: the form records your declaration and sends you a dated receipt straight away, which serves as proof.

The refund is full and is issued within 14 days of your notice, using the same payment method as the purchase. If the purchase is too far back for the payment network to still allow a refund to the card, we contact you and issue the refund by bank transfer.

Withdrawal is no longer available once the stay has been taken. If, at your request, we have already booked one or more extras with our partners in the meantime, only the share of those extras remains payable: everything else is refunded to you.

12. When the voucher becomes a booking

Once we agree a date together, the stay follows the Booking Terms and Conditions published on the site: free cancellation up to 14 days before arrival.

One important difference applies, because this is a gift rather than a paid booking: the voucher is never refunded in cash. If you cancel within the free period, the voucher simply becomes available again and we will choose a new date together.

And if something unexpected happens at the last minute, write to us: we will move the stay to another date rather than let you lose the gift, subject to our availability. If the new date falls beyond the voucher’s expiry, its validity is extended to cover that stay.

13. Refunds

Other than in the cases set out in articles 7 and 11, the voucher is neither refundable nor convertible into cash, in whole or in part.

14. Payments

Payments are handled by Stripe, which shows the methods available for each transaction and may involve the relevant provider, for example Klarna. Credentials for the chosen payment method go directly to Stripe and the selected network or provider and are not stored by Suite San Martino. Where a method is confirmed later, the voucher remains pending and is issued only after the final successful outcome.

15. Complaints

If anything goes wrong, write to info@suitesanmartino.it: we answer everyone.

16. Governing law

Italian law applies. If you buy as a consumer resident in Italy, the court of your place of residence or domicile has jurisdiction.

17. Changes

These conditions may be updated. Each purchase is governed by the conditions accepted at the time of purchase, which we attach to the confirmation email.